1. Introduction & Scope

Luxora AI Inc. ("Luxora," "we," "us," or "our") operates the website at luxorai.io and provides AI-powered video generation services (collectively, the "Services"). This Privacy Policy explains how we collect, use, disclose, and safeguard personal information when you use our Services.

This Policy applies to personal information collected through our website, APIs, mobile applications, and any related platforms. By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.

2. Information We Collect

2.1 Information You Provide Directly

• Account Information: Name, email address, password (hashed), company name, billing address, and phone number.
• Payment Information: Credit card details and billing history (processed by our PCI-compliant payment processors; we do not store full card numbers).
• Content Data: Text prompts, reference images, videos, and other materials you upload or submit to our Services.
• Communications: Information you provide when contacting customer support, submitting feedback, or participating in surveys.

2.2 Information Collected Automatically

• Device & Usage Data: IP address, browser type, operating system, device identifiers, pages visited, time spent, referring URLs, and clickstream data.
• Log Data: Server logs, API request logs, error reports, and diagnostic data.
• Location Data: Approximate geographic location derived from IP address (we do not collect precise GPS location).

2.3 Information from Third Parties

• Authentication Providers: If you sign in through Google, Apple, or other third-party services, we receive basic profile information as permitted by those services.
• Analytics Partners: Aggregated usage data from analytics providers.
• Advertising Partners: Information about your interactions with our advertisements served on third-party platforms.

3. How We Use Information

We use the information we collect for the following business purposes:

• To provide, maintain, and improve our Services
• To process transactions and send transaction-related communications
• To authenticate users and protect account security
• To respond to customer service inquiries and provide technical support
• To send service announcements, updates, and marketing communications (with your consent where required)
• To personalize your experience and recommend relevant features
• To analyze usage trends and improve our Services
• To detect, prevent, and respond to fraud, abuse, security, or technical issues
• To comply with legal obligations and enforce our Terms of Service

4. How We Share Information

We may share personal information in the following limited circumstances:

4.1 Service Providers

We share information with trusted third-party service providers who perform services on our behalf, including cloud hosting (AWS, Google Cloud), payment processing (Stripe), email delivery, analytics, and customer support platforms. These providers are contractually obligated to protect your information and use it only for the purposes we specify.

4.2 Business Transfers

If Luxora is involved in a merger, acquisition, financing, or sale of assets, personal information may be transferred as part of that transaction, subject to standard confidentiality protections.

4.3 Legal Requirements

We may disclose information if required by law, subpoena, court order, or government request, or to protect the rights, property, or safety of Luxora, our users, or the public.

4.4 With Your Consent

We may share information for any other purpose disclosed to you with your consent.

5. Cookies & Tracking Technologies

We use cookies, pixels, web beacons, and similar technologies to operate our Services, remember your preferences, analyze traffic, and deliver relevant advertising. You can manage your cookie preferences at any time through our Cookie Policy page or your browser settings.

Categories of cookies we use:

Category	Purpose	Can Opt Out?
Strictly Necessary	Authentication, security, basic site functionality	No (required)
Performance / Analytics	Understand how visitors interact with the site	Yes
Functional	Remember preferences like language and region	Yes
Advertising / Targeting	Deliver relevant ads on third-party platforms	Yes

6. Your Privacy Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Right to Access: Request a copy of the personal information we hold about you.
• Right to Correct: Request correction of inaccurate or incomplete information.
• Right to Delete: Request deletion of your personal information, subject to certain legal exceptions.
• Right to Portability: Request a machine-readable copy of your information for transfer to another service.
• Right to Opt Out: Opt out of targeted advertising, profiling, or the sale/sharing of personal information.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of these rights.

To exercise any of these rights, please contact us at help@luxorai.io or use our Contact Form. We will respond to verified requests within the timeframes required by applicable law (typically 45 days).

7. California Residents — CCPA / CPRA Rights

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA):

7.1 Categories of Information Collected

In the preceding 12 months, we have collected the following categories of personal information as defined by the CCPA: identifiers, commercial information, internet or network activity, geolocation data, professional or employment-related information, and inferences drawn from the above.

7.2 Sources and Purposes

We collect this information from the sources described in Section 2 and use it for the purposes described in Section 3.

7.3 Sale and Sharing of Personal Information

Luxora does not sell personal information for monetary consideration. We may "share" personal information for cross-context behavioral advertising purposes as defined by CPRA. California residents have the right to opt out of such sharing at any time by using the "Do Not Sell or Share My Personal Information" link or by adjusting cookie preferences.

7.4 Sensitive Personal Information

We do not use or disclose sensitive personal information for purposes other than those permitted under CPRA without offering a right to limit such use.

7.5 Shine the Light

California Civil Code Section 1798.83 permits California residents to request information regarding the disclosure of personal information to third parties for direct marketing purposes. To make such a request, contact us at help@luxorai.io.

8. Other State Privacy Rights

Residents of Virginia (VCDPA), Colorado (CPA), Connecticut (CTDPA), Utah (UCPA), Texas (TDPSA), Oregon (OCPA), Montana (MCDPA), Delaware, Iowa, New Hampshire, New Jersey, Tennessee, Minnesota, Maryland, Rhode Island, and Indiana have similar rights to access, correct, delete, and opt out of targeted advertising and the sale of personal information.

To exercise state-specific rights, please contact us at help@luxorai.io. If we decline your request, you have the right to appeal by replying to our response.

9. Children's Privacy

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 13 in compliance with the Children's Online Privacy Protection Act (COPPA). If you believe we have inadvertently collected information from a child under 13, please contact us immediately at help@luxorai.io and we will promptly delete such information.

10. Data Security

We implement administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, or destruction. Security measures include encryption in transit (TLS 1.2+) and at rest, access controls, regular security audits, and employee training.

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

11. Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this Policy, comply with legal obligations, resolve disputes, and enforce agreements. Specific retention periods vary depending on the type of information and applicable legal requirements. Account data is typically retained for the duration of your account plus 90 days after closure, after which it is deleted or anonymized.

12. International Data Transfers

Luxora AI is headquartered in the United States and our Services are primarily operated from U.S.-based infrastructure. If you access our Services from outside the United States, please be aware that your information may be transferred to, stored in, and processed in the United States, where data protection laws may differ from those in your country.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify you by email (if you have an account) or by posting a prominent notice on our website prior to the changes taking effect. The "Last Updated" date at the top of this Policy indicates when it was most recently revised.

14. Contact Us

1. Acceptance of Terms

These Terms of Service ("Terms") form a binding agreement between you ("you" or "User") and Luxora AI Inc. ("Luxora," "we," "us," or "our"). By accessing or using the Luxora website, APIs, or any related services (collectively, the "Services"), you agree to be bound by these Terms and our Privacy Policy. If you do not agree, you may not access or use the Services.

2. Eligibility

You must be at least 18 years old and have the legal capacity to enter into a binding contract to use our Services. By using the Services, you represent and warrant that you meet these requirements. If you are using the Services on behalf of an organization, you represent that you have authority to bind that organization to these Terms.

3. User Accounts

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized access or use. We reserve the right to suspend or terminate accounts that violate these Terms or applicable law.

You agree to provide accurate, current, and complete information during registration and to update such information as needed. Creating an account with false information or impersonating another person is prohibited.

4. Description of Services

Luxora provides AI-powered video generation and related technology services through various subscription tiers and pay-per-use options. We reserve the right to modify, suspend, or discontinue any part of the Services at any time, with or without notice, though we will make reasonable efforts to notify users of material changes affecting paid plans.

5. User Content & Ownership

5.1 Your Content

You retain all rights, title, and interest in and to any text, images, videos, prompts, or other materials you submit to our Services ("User Content"). By submitting User Content, you grant Luxora a limited, non-exclusive, worldwide, royalty-free license to process, store, display, and use your User Content solely to provide and improve the Services.

5.2 Generated Output

Subject to your compliance with these Terms and payment of applicable fees, Luxora assigns to you all rights, title, and interest in and to the video output generated through your use of the Services ("Output"), to the extent such rights can be assigned under applicable law. You are solely responsible for ensuring that your use of Output does not infringe third-party rights.

5.3 Representations

You represent and warrant that (a) you own or have all necessary rights to your User Content, (b) your User Content does not violate any law or third-party rights, and (c) you will not use the Services to generate content that violates Section 6 below.

6. Acceptable Use Policy

You agree not to use the Services to generate, upload, or distribute content that:

• Violates any applicable local, state, federal, or international law or regulation
• Infringes the intellectual property, privacy, publicity, or other rights of any third party
• Depicts, promotes, or facilitates child sexual abuse material (CSAM) in any form
• Contains sexually explicit content involving real or identifiable individuals without their documented consent
• Creates non-consensual intimate imagery of any person
• Generates deceptive deepfakes of real individuals for the purpose of defamation, fraud, election interference, or harassment
• Promotes violence, terrorism, self-harm, or illegal activities
• Contains hate speech or discriminatory content targeting individuals or groups
• Impersonates any person or entity or misrepresents your affiliation with any person or entity
• Distributes malware, viruses, or other harmful code
• Interferes with or disrupts the Services or servers connected to the Services
• Circumvents any content moderation, rate limiting, or security measures
• Engages in automated scraping, data mining, or reverse engineering

Violations of this Acceptable Use Policy may result in immediate account suspension or termination, forfeiture of prepaid credits, and reporting to law enforcement where required by law.

7. Payment & Billing

• Fees: Fees are charged according to the plan you select. All fees are stated in U.S. dollars unless otherwise indicated.
• Billing Cycles: Subscription plans auto-renew at the end of each billing cycle unless cancelled prior to renewal.
• Refunds: Except as expressly stated or required by law, all fees are non-refundable.
• Taxes: You are responsible for any applicable sales tax, VAT, or other taxes, excluding taxes based on Luxora's net income.
• Price Changes: We may change our pricing at any time. For subscription plans, changes take effect at the start of the next billing cycle and we will provide at least 30 days' advance notice.
• Chargebacks: Initiating a chargeback without first contacting us is a violation of these Terms and may result in account termination.

8. Intellectual Property

The Services, including all software, designs, text, graphics, logos, and other materials (excluding User Content and Output), are owned by Luxora or our licensors and are protected by copyright, trademark, and other intellectual property laws. You may not copy, modify, distribute, sell, or create derivative works of any part of the Services without our prior written consent.

9. DMCA & Copyright Complaints

Luxora respects intellectual property rights and responds to notices of alleged copyright infringement in accordance with the Digital Millennium Copyright Act (DMCA). If you believe that content on our Services infringes your copyright, please send a written notice to our designated DMCA agent containing the information required by 17 U.S.C. § 512(c)(3):

We will respond to valid notices by removing or disabling access to allegedly infringing material. Repeat infringers will have their accounts terminated.

10. Disclaimers

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ACCURACY. LUXORA DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF HARMFUL COMPONENTS.

AI-GENERATED OUTPUT MAY CONTAIN INACCURACIES OR UNEXPECTED RESULTS. YOU ARE SOLELY RESPONSIBLE FOR REVIEWING AND VERIFYING ANY OUTPUT BEFORE USE.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, LUXORA SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, USE, OR GOODWILL, ARISING OUT OF OR RELATED TO THESE TERMS OR YOUR USE OF THE SERVICES. IN NO EVENT SHALL LUXORA'S TOTAL CUMULATIVE LIABILITY EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID TO LUXORA IN THE 12 MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100).

12. Indemnification

You agree to indemnify, defend, and hold harmless Luxora and its officers, directors, employees, and agents from any claims, liabilities, damages, losses, or expenses (including reasonable attorneys' fees) arising out of (a) your User Content, (b) your use of the Services, (c) your violation of these Terms, or (d) your violation of any third-party rights or applicable law.

13. Termination

You may terminate your account at any time through your account settings. We may suspend or terminate your access to the Services immediately, without prior notice, for any reason, including violation of these Terms. Upon termination, your right to use the Services will cease, but sections that by their nature should survive termination (including sections 5, 6, 8, 10, 11, 12, and 14) will remain in effect.

14. Dispute Resolution & Binding Arbitration

PLEASE READ THIS SECTION CAREFULLY — IT AFFECTS YOUR LEGAL RIGHTS.

Any dispute arising out of or relating to these Terms or the Services shall be resolved through binding individual arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules, rather than in court, except that you may assert claims in small claims court if your claims qualify. The arbitration shall take place in Los Angeles County, California, unless you and Luxora agree otherwise.

Class Action Waiver: You and Luxora agree to bring any claim solely in your individual capacity and not as a plaintiff or class member in any purported class or representative proceeding.

Opt-Out Right: You have the right to opt out of this arbitration agreement by sending written notice to help@luxorai.io within 30 days of first accepting these Terms. Opting out will not affect any other provisions of these Terms.

15. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of California, United States, without regard to its conflict of laws principles. Subject to the arbitration provisions above, the state and federal courts located in Los Angeles County, California shall have exclusive jurisdiction over any disputes not subject to arbitration.

16. Contact

If you have any questions about these Terms, please contact us at help@luxorai.io or through our Contact Form.

What Are Cookies?

Cookies are small text files placed on your device when you visit a website. They help websites remember information about your visit, such as your preferred language and other settings, which can make your next visit easier and the site more useful to you. This Cookie Policy explains how Luxora AI Inc. uses cookies and similar technologies on our website.

Types of Cookies We Use

Strictly Necessary Cookies

These cookies are essential for the website to function and cannot be disabled. They are usually set in response to actions made by you, such as logging in or filling in forms. Without these cookies, the Services cannot be provided.

Performance & Analytics Cookies

These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously. We use this data to improve site performance and user experience. Providers may include Google Analytics.

Functional Cookies

These cookies enable enhanced functionality and personalization, such as remembering your language preference or login state. They may be set by us or by third-party providers whose services we have added to our pages.

Advertising & Targeting Cookies

These cookies may be set through our site by advertising partners to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. Partners may include Reddit Ads, Pinterest, Snapchat, X Ads, and content recommendation networks.

Managing Your Cookie Preferences

You can adjust your cookie preferences at any time by clicking the button below, or through your browser settings. Note that disabling certain cookies may affect the functionality of our Services.

Manage Cookie Preferences

Do Not Sell or Share My Personal Information

California residents (and residents of other states with similar laws) have the right to opt out of the "sale" or "sharing" of personal information for cross-context behavioral advertising purposes. You can exercise this right by opening the cookie preferences above and disabling "Advertising & Targeting" cookies, or by contacting us at help@luxorai.io.

We also honor Global Privacy Control (GPC) signals sent by your browser. If GPC is enabled, we will treat it as a valid opt-out request from sale/sharing of personal information.

Browser Controls

Most web browsers allow you to manage cookies through their settings. Refer to your browser's help documentation for instructions:

• Chrome: Settings → Privacy and Security → Cookies and other site data
• Safari: Preferences → Privacy
• Firefox: Settings → Privacy & Security
• Edge: Settings → Cookies and site permissions

Contact Us

If you have questions about our use of cookies, please contact us at help@luxorai.io.

Luxora AI Inc. ("Luxora") provides enterprise-grade video AI services to professional creators, studios, and businesses. This Acceptable Use Policy ("AUP") describes the types of content and conduct that are strictly prohibited on our platform. All users must comply with this AUP in addition to our Terms of Service.

Violations of this policy may result in immediate account suspension, content removal, forfeiture of prepaid credits, referral to law enforcement, and civil or criminal liability.

1. Absolutely Prohibited Content

The following categories of content are strictly prohibited on Luxora, without exception:

1.1 Child Sexual Abuse Material (CSAM)

Any content that sexually exploits, abuses, or endangers children is absolutely forbidden. This includes any visual depiction of minors in sexual or suggestive contexts, regardless of whether the content is real, simulated, fictional, animated, or AI-generated. Luxora reports all confirmed CSAM to the National Center for Missing & Exploited Children (NCMEC) as required by 18 U.S.C. § 2258A, and cooperates fully with law enforcement investigations.

1.2 Non-Consensual Intimate Imagery

Content depicting real, identifiable individuals in sexual, nude, or intimate contexts without their documented consent is prohibited. This includes:

• "Revenge porn" or intimate imagery shared without consent
• Sexual deepfakes of real people, including celebrities, public figures, and private individuals
• Content that removes clothing or modifies images of real people for sexual purposes
• Any content intended to sexually harass, intimidate, or extort individuals

1.3 Deceptive Deepfakes and Impersonation

Content that realistically depicts real individuals saying or doing things they did not actually say or do, created for the purpose of:

• Defamation, harassment, or reputational harm
• Fraud, scams, or financial deception
• Election interference or political manipulation
• Impersonating public officials, law enforcement, or emergency personnel
• Creating false evidence or misleading journalism

Luxora requires clear disclosure labels for any synthetic media depicting real individuals, even when such use is otherwise permitted (e.g., satire, parody, or licensed likeness usage).

1.4 Violence and Graphic Harm

• Realistic depictions of extreme violence, gore, or torture created for shock value
• Content celebrating or glorifying terrorism, mass violence, or hate crimes
• Content depicting self-harm, suicide, or eating disorders in a way that promotes these behaviors
• Animal cruelty or abuse

1.5 Hate Speech and Discrimination

• Content promoting hatred, discrimination, or violence against individuals or groups based on race, ethnicity, national origin, religion, sex, gender identity, sexual orientation, disability, or other protected characteristics
• Content containing hate symbols, slogans, or imagery associated with extremist organizations
• Content dehumanizing any group of people

1.6 Illegal Activities

• Content that depicts, promotes, or provides instructions for illegal activities
• Content facilitating the production or distribution of illegal drugs, weapons, or goods
• Content that violates trade sanctions or export controls
• Content promoting human trafficking or forced labor

1.7 Intellectual Property Infringement

• Content that infringes copyright, trademark, or other intellectual property rights
• Unauthorized reproduction of copyrighted characters, brand assets, or protected works
• Counterfeit goods or services

1.8 Malicious and Harmful Technical Content

• Malware, viruses, or malicious code
• Phishing materials or credential theft tools
• Content designed to bypass security systems or authentication

2. Content Requiring Enhanced Review

The following categories are permitted only with enhanced review and, where applicable, appropriate disclosures and safeguards:

• Medical or health content: Must not provide medical advice or make unverified health claims. Professional medical production requires Enterprise plan.
• Financial content: Must not constitute investment advice or contain misleading financial claims.
• Political content: Must comply with applicable election advertising laws. Content depicting real political figures requires clear synthetic media disclosure.
• Regulated industries: Content related to alcohol, tobacco, gambling, firearms, or pharmaceuticals must comply with all applicable laws and platform restrictions.
• Dramatic depictions of violence: Artistic or cinematic depictions of violence in professional film production contexts require Enterprise plan and documented production approval.

3. Platform Abuse

The following platform behaviors are prohibited:

• Attempting to circumvent content moderation, safety filters, or rate limits
• Sharing, selling, or transferring account credentials
• Automated scraping, crawling, or reverse engineering of our Services
• Using the Services to compete against Luxora or train competing AI models
• Submitting intentionally malicious or adversarial prompts designed to elicit prohibited content
• Chargeback fraud or payment manipulation

4. Enforcement

Luxora enforces this AUP through a combination of automated detection systems, human trust and safety reviewers, and user reports. Violations may result in:

• Content removal: Offending content will be removed immediately
• Account warning: Written notice for minor or first-time violations
• Account suspension: Temporary loss of access pending review
• Account termination: Permanent ban from the Services
• Forfeiture of credits and refunds: Prepaid credits and balances may be forfeited
• Legal action: Civil litigation or referral to law enforcement
• Reporting to authorities: Mandatory reporting of CSAM to NCMEC and other illegal content to appropriate authorities

5. Reporting Violations

If you encounter content or conduct that violates this AUP, please report it immediately. When reporting, please include the type of violation (e.g., "CSAM report," "non-consensual imagery," "copyright/DMCA," "hate speech") in the subject line so our team can route your report to the appropriate specialist.

6. Appeals

If your account has been suspended or content removed and you believe it was in error, you may appeal by contacting help@luxorai.io within 30 days of the action. Appeals are reviewed by a separate team from the one that made the initial decision. We aim to respond to all appeals within 14 business days.

7. Changes to This Policy

Luxora may update this AUP at any time to reflect evolving risks, legal requirements, or industry best practices. Material changes will be communicated via email to active users and posted prominently on our website. Continued use of the Services after changes take effect constitutes acceptance of the revised AUP.

Luxora AI is committed to preventing misuse of our platform. This Content Moderation Policy describes our multi-layered approach to detecting, preventing, and responding to prohibited content as defined in our Acceptable Use Policy.

Our Moderation Philosophy

We believe that powerful creative tools come with serious responsibilities. Luxora has invested in industry-leading content moderation infrastructure because we recognize that the trust of our users, partners, and society depends on our ability to prevent harm. We operate under three core principles:

• Prevention over reaction: We work to prevent prohibited content from being generated in the first place, rather than only responding after harm occurs.
• Human oversight of AI decisions: Automated systems flag content for review, but significant enforcement decisions are made or reviewed by trained human moderators.
• Transparency and accountability: We publish clear policies, provide appeals processes, and regularly review our practices.

1. Input-Side Prevention

Before any content is generated, user prompts and reference materials are analyzed for signals of prohibited intent:

• Prompt filtering: Automated classifiers analyze text prompts for keywords, phrases, and patterns associated with prohibited content categories (CSAM, non-consensual imagery, extreme violence, hate speech, etc.).
• Reference image screening: Uploaded reference images are scanned using industry-standard detection tools, including PhotoDNA-compatible hash matching against known CSAM databases.
• Identity detection: Our systems detect attempts to generate content depicting real individuals and apply enhanced scrutiny, including consent verification requirements for identified public figures.
• Jailbreak detection: Adversarial prompting techniques designed to circumvent safety filters are detected and blocked, with repeated attempts triggering account review.

2. Output-Side Review

Generated content is automatically analyzed before delivery to the user:

• Visual classifiers: Machine learning models scan generated video frames for visual indicators of prohibited content categories.
• Watermarking: All generated content contains cryptographic provenance signals identifying it as AI-generated, compatible with the C2PA (Coalition for Content Provenance and Authenticity) standard.
• Synthetic media disclosure: Content depicting realistic human figures includes visible or invisible markers indicating its synthetic origin.

3. Human Review Team

Luxora employs a dedicated Trust & Safety team responsible for:

• Reviewing content flagged by automated systems
• Investigating user reports and appeals
• Making enforcement decisions on policy violations
• Continuously improving our detection systems
• Coordinating with law enforcement when required

Our reviewers receive ongoing training on content policy, cultural context, legal requirements, and trauma-informed work practices. We provide mental health support and rotation schedules to prevent burnout.

4. Mandatory Reporting

Luxora complies with all applicable reporting obligations:

• NCMEC CyberTipline: We report any confirmed child sexual abuse material to the National Center for Missing & Exploited Children, as required by 18 U.S.C. § 2258A.
• Law enforcement cooperation: We preserve evidence and cooperate with valid legal process for investigations involving serious crimes.
• Financial crime reporting: We report suspected fraud and money laundering as required by applicable regulations.

5. User Reporting and Appeals

We empower users to report violations and contest enforcement decisions:

• In-product reporting: Users can flag content directly from their account dashboard
• Email reporting: Reports can be sent to help@luxorai.io
• Appeals process: Users can appeal enforcement decisions within 30 days by contacting help@luxorai.io
• Response commitments: We acknowledge reports within 24 hours and provide substantive responses within 14 business days

6. Partnerships and Industry Collaboration

Luxora works with leading organizations in the trust and safety ecosystem, including:

• NCMEC (National Center for Missing & Exploited Children) — for CSAM detection and reporting
• Tech Coalition — for industry-wide best practices on child safety
• Partnership on AI — for responsible AI development standards
• C2PA (Coalition for Content Provenance and Authenticity) — for synthetic media provenance
• StopNCII.org — for non-consensual intimate imagery prevention

7. Transparency Reporting

Luxora publishes annual transparency reports detailing enforcement actions taken, the volume and types of user reports received, government information requests, and improvements to our moderation systems. Our first annual report will be published in Q1 2027 covering calendar year 2026.

8. Policy Updates

This Content Moderation Policy is reviewed quarterly and updated as needed to reflect new risks, legal requirements, and technology improvements. Material changes will be announced to users and documented with version history.

Contact Our Trust & Safety Team

At Luxora AI, we recognize that the technology we build is powerful — and that power carries responsibility. This page outlines our commitment to building, deploying, and operating our video AI platform in a way that protects our users, the people depicted in our content, and society at large.

Our Safety Principles

1. Safety by Design

Every feature we build goes through a safety review before launch. Our product, engineering, and trust & safety teams collaborate from the earliest design stages to identify potential risks and build in safeguards. This includes threat modeling, adversarial testing (red teaming), and review of deployment plans by our Safety Council.

2. Responsible Access

We do not make our most powerful capabilities available to anonymous users. Access to advanced features requires account verification, and Enterprise-tier features require additional business verification and signed agreements acknowledging our Acceptable Use Policy. This ensures accountability and enables us to respond to misuse.

3. Transparency

We believe users have a right to know:

• What our platform can and cannot do
• How we moderate content and enforce our policies
• How their data is used and protected
• When they are interacting with AI-generated content

We document our practices publicly and update them as our platform evolves.

4. Provenance and Attribution

All content generated by Luxora includes cryptographic provenance metadata compatible with the C2PA standard, allowing downstream viewers to verify the content's origin and understand that it was AI-generated. We believe provenance is essential infrastructure for a healthy information ecosystem.

5. Continuous Improvement

Threats and best practices evolve rapidly. Our Trust & Safety team continuously monitors emerging misuse patterns, industry research, and regulatory developments, updating our systems and policies accordingly.

What We Do to Keep the Platform Safe

Automated Safety Systems

• Real-time prompt and image classifiers trained to detect prohibited content categories
• Hash-based matching against known CSAM and extremist content databases
• Synthetic media detection and watermarking
• Rate limiting and anomaly detection to identify abuse patterns
• Behavioral analysis to detect coordinated misuse

Human Oversight

• A dedicated, full-time Trust & Safety team available during US business hours
• 24/7 on-call rotation for urgent escalations
• Independent appeals review team
• Quarterly policy review with external advisors

Industry Collaboration

• Active membership in the Tech Coalition for online child safety
• Participation in the Partnership on AI's responsible AI initiatives
• Contribution to C2PA standards for content provenance
• Information sharing with peer companies on emerging threats

Our Commitments

To our users:

• We will protect your data and privacy in accordance with our Privacy Policy
• We will provide clear, understandable terms and policies
• We will respond to your reports and appeals in a timely manner
• We will not use your content to train third-party AI models without consent
• We will not sell your personal information

To the people depicted in content:

• We will prohibit the creation of non-consensual intimate imagery without exception
• We will require clear disclosure for synthetic media depicting real individuals
• We will provide a fast-track removal process for victims of impersonation or deepfake abuse
• We will cooperate with law enforcement investigations

To children and vulnerable populations:

• We will maintain zero tolerance for child sexual abuse material
• We will report all confirmed CSAM to NCMEC
• We will restrict our services to adults (18+)
• We will prevent the generation of content that could be used to exploit or endanger minors

To society:

• We will publish annual transparency reports on our enforcement and operations
• We will contribute to industry-wide safety initiatives and research
• We will engage constructively with regulators, researchers, and civil society
• We will not deploy capabilities we believe pose unacceptable risks of misuse

Get in Touch

If you have questions, concerns, or feedback about our trust and safety practices, we want to hear from you. We also welcome engagement from researchers, journalists, civil society organizations, and government agencies working on AI safety.

This page represents our ongoing commitments and current practices. We recognize that trust and safety is a journey, not a destination. We welcome feedback on how we can do better.